Abstract:

From the Social Weather Station (SWS) survey, net customer survey is computed as Satisfied minus Dissatisfied members of Philhealth. It should be accounted that the highest percentages of sa tisfied members came from the Luzon, Visayas and Mindanao with 85% satisfaction rating as reported while NCR got 82% satisfaction rating with the highest dissatisfaction rating of 8% among all regions. From this report, some questions need to be answered b ased on investigation. Are targets set too high for Net Customer Survey? It should be noted that targets are based on benchmarks and as it is, no benchmark has been set as to where targets were based from. Connected to this, should the base targets be from the tiers as set by the SWS? Again, the question on benchmarks needs to be answered before a reasonable target should be made.

Info

Source Institution	PhilHealth
Source URL	http://www.philhealth.gov.ph/about_us/transparency/accomplishment_report/Philhealth_WB_Validation.pdf
Page Count	27
Place of Publication	Manila
Original Publication Date
Tags	External Validation, Health Sector, Performance Tool, philhealth